Thank you for shopping at Dealsyra Store. We value your satisfaction and aim to ensure a seamless, fair, and transparent refund and return process. This Refund and Return Policy outlines your rights and obligations regarding product returns, refunds, and exchanges. Please read this policy carefully before making any purchase.
1. Overview
At Dealsyra Store, we strive to deliver quality products that match our descriptions and your expectations. However, if for any reason you are not fully satisfied with your purchase, we offer options for returns, exchanges, and refunds based on specific eligibility conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, the item you purchased must meet all the following conditions:
- The item must be unused, unwashed, and in the same condition as you received it.
- It must be in its original packaging with all tags, manuals, and accessories intact.
- The return request must be initiated within 7 days from the date of delivery.
- Proof of purchase (invoice or order confirmation email) must be provided.
Note: Some categories of goods are non-returnable, such as:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, undergarments)
- Gift cards and downloadable software
- Customized or personalized items
3. Non-Returnable and Non-Refundable Items
The following items are strictly not eligible for return or refund:
- Products marked as “Final Sale”
- Items purchased during clearance or flash sales
- Digital products (eBooks, software downloads, etc.)
- Items damaged due to misuse, negligence, or unauthorized repairs
- Products returned without proper packaging or missing accessories
4. Return Process
To initiate a return, please follow these steps:
- Contact Our Support Team
Send an email to support@dealsyra.store with the following details:- Order number
- Reason for return
- Supporting photos (for damaged or incorrect items)
- Approval & Return Instructions
Once your return request is approved, we will provide return shipping instructions, including the return address. - Shipping the Product
Ship the item back using a reliable courier. We recommend using a trackable shipping service. You will be responsible for return shipping costs unless the product was defective or incorrect. - Inspection and Processing
Upon receiving the item, we will inspect it and notify you via email about the approval or rejection of your return.
5. Refunds (If Applicable)
Once your return is received and inspected:
- If approved, your refund will be processed within 7–10 business days.
- The refund will be issued to the original method of payment (credit/debit card, UPI, etc.).
- Depending on your bank or card issuer, the credit may take additional days to reflect in your account.
Partial Refunds
Partial refunds may be granted in certain cases, such as:
- Products showing signs of use
- Items with minor damage not caused by our shipping
- Orders returned late (after the 7-day return period)
6. Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account or card statement again.
- Contact your credit card company or bank; processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, email us at support@dealsyra.store.
7. Exchanges (If Applicable)
We replace items only if they are:
- Defective
- Damaged in transit
- Incorrect in size, color, or type (due to our error)
If you need an exchange for the same product, send us an email at support@dealsyra.store with photo evidence and order details.
Note: Exchange is subject to product availability. If the item is out of stock, you may choose a refund or store credit.
8. Damaged or Defective Products
If you receive a product that is:
- Visibly damaged on arrival
- Missing parts or accessories
- Not functioning as described
Please notify us within 48 hours of delivery. Attach clear photographs of the product and packaging. We may request additional information before approving a return or refund.
Shipping damage claims must be made quickly, as we file claims with couriers based on their respective timelines.
9. Cancellation Policy
Before Shipping:
- Orders can be canceled within 12 hours of purchase without any charges.
- After 12 hours, cancellation may not be possible if the order has already been processed or shipped.
After Shipping:
- Once shipped, the order cannot be canceled. However, you may return it after delivery under our standard return policy.
To cancel an order, email us at support@dealsyra.store with your order number.
10. Refund Method
Refunds will be issued via the original payment method:
| Payment Mode | Refund Mode | Refund Time |
|---|---|---|
| Credit/Debit Card | Same Card | 7–10 Business Days |
| UPI / Wallet | Same UPI/Wallet | 5–7 Business Days |
| Net Banking | Same Account | 7–10 Business Days |
| Cash on Delivery | Bank Transfer (Post Return Approval) | 7–10 Business Days after receiving your bank details |
11. Shipping Costs
- If returning due to our fault (damaged, wrong, or defective product), we will cover the return shipping costs.
- If returning due to customer preference (change of mind, wrong size ordered, etc.), you will bear the shipping costs.
Shipping charges paid at the time of order are non-refundable, except where the entire order is returned due to our error.
12. International Orders
Currently, we ship only within India. If international shipping is offered in the future, return and refund policies for international orders will be updated accordingly.
13. Store Credit
In some cases, you may choose store credit instead of a refund. Store credit is valid for 6 months from the date of issuance and can be used on any product available on https://dealsyra.store.
14. Fraudulent Claims
We reserve the right to deny returns or refunds if:
- We suspect fraudulent behavior
- Returns are made excessively
- Items returned do not match the order history
Customers who abuse the return policy may be blacklisted from future transactions.
15. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.